Treat Your Business Like a Roller Coaster
Quick, answer these questions: When someone calls your company, what's the first thing that's said to them either from a live person or an automated system? Do all the prompts [...]
Aug, 29
2011
Aug, 22
2011
Train Employees Early Or Pay Later
When someone joins your organization, how well is he or she trained? Are policies in place to make sure they learned what they need to know? The rush to make [...]
Aug, 15
2011
What a Trash Can Taught Me About Sales
While you may do a ton of advertising, do you ever find that your customers still don't understand the services you have to offer? Sometimes it's as if [...]
Aug, 8
2011
Could You Be On Hoarders: Email Edition
The TV show, Hoarders, profiles people who suffer from massive clutter issues. You see it consume their lives. As viewers it's easy to shake your head at these individuals, while [...]
Aug, 1
2011
Is Your Business Stuck In an Obstacle Course
A common problem for companies is that they think that no one else has ever faced their challenges. These problems inevitably lead to a drop in productivity, wasted time, and [...]
Jul, 25
2011
Should Leaders Change Styles
Whether you're the CEO or a supervisor, how effective is your leadership style? When asked that question, many leaders will respond by saying something like, "I know that I'm a [...]
Jul, 18
2011
Do Your Customers Think You’re Rice Krispies
Just because your business has been around for a long time does not guarantee that customers will continue to buy from you. For proof of this problem, let's go into [...]
Jul, 13
2011
What Business Should See Coming…
I came across this story from my TV news days. It's about how business was booming roughly ten years ago for Krispy Kreme. Back then, the franchise was rapidly expanding, [...]
Jul, 11
2011
In Business Your First Impression Could Be Your Last
Ever wonder why some businesses are losing customers when they offer the same specials as their competitors? The answer, for brick and mortar stores, can often be found in the [...]
Jul, 6
2011
Can You Skydive At Work
Sometimes you have trick your mind when faced with a challenge. It can grow like a weed in your head and keep you from getting things done. Imagine that you're [...]