American Express

Aug, 29 2011

Treat Your Business Like a Roller Coaster

By Ken Okel|2011-08-29T14:50:27+00:00August 29th, 2011|Categories: Articles by Ken Okel|Tags: 2 Minute Takeaway, American Express, AmEx, Clear the path, Confusing Directions, customer service, do you confuse your customers, keep your customers, ken okel, poor customer service|Comments Off on Treat Your Business Like a Roller Coaster

Quick, answer these questions: When someone calls your company, what's the first thing that's said to them either from a live person or an automated system? Do all the prompts [...]

Aug, 27 2011

Open Letter to Alpesh Chokshi, American Express

By Ken Okel|2011-08-27T13:29:35+00:00August 27th, 2011|Categories: Miscellaneous|Tags: Alpesh Chokshi, American Express, AmEx, branding, business leadership, Clear the path, confusing instructions, customer service, Global Payment Options, ken okel, poor customer service|Comments Off on Open Letter to Alpesh Chokshi, American Express

Dear Mr. Chokshi, Thank you for your recent welcome letter regarding my purchase of a PASS card from American Express. My family was excited to learn of a program that [...]