Get Better! The Dennis Decision
The Dennis Decision chapter, of my new book Get Better!, highlights how random factors may play an important role in our professional lives. Dennis is a man who decided to [...]
Feb, 27
2024
Aug, 21
2023
How to Maintain Customer Loyalty During Price Hikes
For some, learning how to maintain customer loyalty during price hikes has become an uncomfortable challenge. But with inflation, raising the cost of your services may be unavoidable. What’s the [...]
Aug, 9
2023
Stop Ignoring Customer Complaints
Stop ignoring customer complaints because they may hold some important truths for your business. Yes, there is a group of people who are never happy about anything and will nitpick [...]
Aug, 1
2023
Should You Fire Your Customers?
If you’ve ever worked in business, then you may have wondered whether you should fire your customers. While customers make everything possible, some of them can be overly demanding, which [...]
Jul, 18
2023
Mixed Messages at Work
It’s possible that mixed messages at work could be acting like sales repellent for your customers. This can easily happen when the customer experience is defined in ways you did [...]
Jun, 14
2023
Prevent Customer Service Mistakes
Some simple steps can help you prevent some customer service mistakes. Employees may be costing your business money due to some common bad habits. Often, these are a sign of [...]
May, 31
2023
Mixed Messages Hurt Your Business
Whether you're focused on customers or employees, you need to understand that mixed messages hurt your business. This kind of communication can easily start to happen in successful organizations. If [...]
May, 2
2023
Gestures of Respect
Whether it’s customer service or employee relations, it’s important to demonstrate gestures of respect. These are small acts you do that say a lot, without any words being said. Ideally, [...]
Apr, 10
2023
Customer Complaints May Signal a Need for Change
Customer complaints are often quickly dismissed, when they may provide a gold mine of information. That said, there are those, who are chronic complainers and will never be happy with [...]
Feb, 28
2023
How to Help Your Customers
During busy times at work, it can be easy to forget how to help your customers. It’s when you’re anticipating their needs and acting on them, without even being asked. [...]