Whether you're focused on customers or employees, you need to understand that mixed messages hurt your business. This kind of communication can easily start to happen in successful organizations. If [...]
Whether it’s customer service or employee relations, it’s important to demonstrate gestures of respect. These are small acts you do that say a lot, without any words being said. Ideally, [...]
Customer complaints are often quickly dismissed, when they may provide a gold mine of information. That said, there are those, who are chronic complainers and will never be happy with [...]
During busy times at work, it can be easy to forget how to help your customers. It’s when you’re anticipating their needs and acting on them, without even being asked. [...]
If you’re concerned about sales and customer service, then you need to call your business. This gives you the invaluable perspective of the outsider. It’s easy to underestimate the impact [...]
If your business interacts with customers, then it’s important to have a commitment to serve. While this may sound obvious, retention challenges and turnover have made some organizations forget this [...]
Watch out for mixed messages at work. Because they can easily undermine your business. Think of it as a form of self-sabotage. These mixed messages, when you’re doing one thing [...]
In a world where cameras are everywhere, you don't want to make this customer service mistake. It sees employees say or do things that should never been seen or heard [...]
If you work anywhere near customers, you must act like cameras are everywhere. In today’s world, it feels like every moment of our day is being recorded. You go shopping [...]
If you work with customers, you must understand that you are being watched. All of your actions will reflect on your business and your brand. It can be easy, in [...]
