Got Frustrating Customers?
Successful leaders know that if you've got frustrating customers, then they can hurt your productivity and performance. Not every customer is going to love you but you may not be [...]
Feb, 15
2022
Feb, 9
2022
Evaluating Customer Service Requests
Those who are good at evaluating customer service requests are able to deliver a high level of service, even if the demands seem unusual. Sometimes the requests are more like [...]
Nov, 29
2021
Make It Easy
Especially during challenging times, look to make it easy for your employees and your customers. By embracing simple solutions to their problems, you can save time and money. You’ll focus [...]
Jul, 12
2021
Satisfying Weird Customer Service Requests
In your job, you may be challenged by weird customer service requests. While unusual, they give you an opportunity to strengthen your problem solving skills. While preparing to speak to [...]
Apr, 20
2021
Call Your Business
If you work in customer service, then you need to call your business. This simple act can give you a wealth of information about your customer experience, both good and [...]
May, 26
2020
How to Create Clear Work Instructions
Do you know how to create clear work instructions? You may need to make sure a new policy is followed correctly, whether it's for your employees or your customers. This [...]
Jun, 16
2019
Confusion Can Cost You Time and Money
A recent discussion about hotel toiletries reminded me that confusion can cost you time and money. You may have heard that lawmakers in California are discussing a bill that would [...]
Jun, 11
2019
How to Break Bad News to Your Customers
While it’s intimidating to break bad news to your customers, it’s a skill that can help grow your business. When done well, you can take the focus off the bad [...]
Dec, 17
2018
Starbucks Couldn’t Make Coffee
The day Starbucks couldn’t make coffee taught me several important business lessons. At the time, I was leaving a Target store and decided a coffee for the road would be [...]
Aug, 21
2018
Improve Customer Service
If you want to improve customer service, then you should seek out some outside inspiration. Go into the marketplace and see how other industries handle interactions with the public. Recently [...]