Is your customer service vulnerable? Is there something you forgot that could cost you business? These are the concerns that keep business owners up at night. Let's Clear the Path [...]
Recently, while walking through an office, I burst out laughing. In this business, computer towers are being used as door stops. As you know, technology changes rapidly but [...]
Does your company need someone who can come in and quickly fix mistakes and problems in your organization? You could describe it as Clear the Path on steroids or a [...]
Do you find that bad news or frustrating situations linger in your mind for longer than you'd like? It's like you're giving free rent to unpleasant thoughts, especially when you're [...]
DVD and online distributor Netflix finds itself in the customer service doghouse over its aborted decision to spin off its DVD service into a company called, Qwikster. It's an embarrassing [...]
You may be very comfortable with your sales efforts but are they generating the results that you want? In order to Clear the Path of diminishing returns, you may need [...]
The need to help out others can be a leadership trap, especially if it keeps you from doing your most important work. This may represent a shift in thinking but [...]
Everyone loves dealing with happy customers but how does your company handle those times when you've made a mistake? The handing of that customer service situation can be difference between [...]
Do you know someone who's stuck? He or she can't find the solution to problem that's holding them back. Before the can Clear the Path of these challenges, you have [...]
When I tell people about my Clear the Path philosophy, I explain that when you try new things, sometimes answers will emerge to problems that you don't even know you [...]