The Letter You’ll Never Send
Sit down and write a thank you letter to your organization from your best customer. This is not a letter to your customer. It's designed to be from their perspective [...]
Jan, 30
2012
Jan, 23
2012
Do Runaway Shoes Steal Your Time
Habits in your personal life could be hurting you professionally. To Clear the Path of some outdated practices, let me take you into my bedroom closet. A quick inspection made [...]
Jan, 9
2012
Do You Treat Your Staff Like Telemarketers
How good are you at listening when you're under pressure? It's very easy to block out and push people away when you're occupied with an important task. But you might [...]
Jan, 2
2012
Can You Afford To Wait
It happens all the time in professional sports. On the final day of the regular season, a handful of teams are on the playoff "bubble." These are teams that have [...]
Dec, 19
2011
Productivity: Is Your Team On The Mediocrity Slide
Great organizations do not change for the worse overnight. It's something that happens in stages. For an organization going down the mediocrity slide, it will take a very long time [...]
Dec, 12
2011
Sales: A New Kind of Creepy
I have a printer that's flirting with a sledgehammer so I'm starting to think about buying a replacement. The other day, I was in a Best Buy store, picking up [...]
Dec, 5
2011
Want More Customers: Exceed Expectations
The way to customer loyalty is not through discounts, gimmicks, or giveaways. All you have to do is exceed customer expectations. It's a simple way to Clear the Path to [...]
Nov, 28
2011
Beware of Helpful People
At first it sounded like horribly jaded advice: "Beware of helpful people." Being an optimist, I dismissed the statement. But years later, I realized that there might be some truth [...]
Nov, 21
2011
Have You Done this to a Bottle of Windex
A lot of employers treat their staff like a bottle of Windex. Let's Clear the Path of this problem before it starts to burn people out and take you further [...]
Nov, 14
2011
Is Your Car Radio Trying to Tell You Something
Do you ever wonder if you're stuck in a rut? Whether it's your personal or professional life, you're not getting the results you want. What's worse, you may not have [...]