Ep 111 – Let’s End Customer Service
If the words, "Customer Service" make your skin crawl, you're not alone. So how do you think your customers feel when they face your customer service team? This week's 2 [...]
Jul, 23
2013
May, 16
2012
Episode 48: Lessons from Nigerian Con Artists
Does your sales copy seem a little flat? Maybe you can take some inspiration from those annoying emails you receive from Nigerian scam artists. In this week's 2 Minute Takeaway [...]
Mar, 28
2012
Ep 41: Communication Mistakes Preview
Communication skills will either advance or hold back your career. In this week's 2 Minute Takeaway Podcast, you'll enjoy a sneak preview of my new ebook about how to [...]
Mar, 21
2012
Ep 40 – How Full Is Your Tip Jar
Imagine if you and your company could only survive on tips. Would you change the way you do business? It's likely the gateway to more business. In this week's [...]
Mar, 14
2012
Ep 39 – Business Lessons from Angelina Jolie’s Leg
How do you get more publicity for your organization? It's likely the gateway to more business. In this week's 2 Minute Takeaway Podcast, find out how Angelina Jolie was [...]
Dec, 5
2011
Want More Customers: Exceed Expectations
The way to customer loyalty is not through discounts, gimmicks, or giveaways. All you have to do is exceed customer expectations. It's a simple way to Clear the Path to [...]
Oct, 5
2010
Ever Hear of This Week?
If it were a person, this year it could vote and be sent to war.? Customer Service Week still can?t buy a drink but let's recognize its 18th birthday. In [...]