Sales and Customer Service: When Something Feels Wrong
You deserve more credit than you think for knowing when something is wrong and when it just doesn't feel right. It's a gut instinct we all share. You can't turn [...]
Apr, 9
2012
Apr, 2
2012
Teamwork: Hitting the Right Note
Can the success or failure of an organization be due to the actions of one person? And can a mediocre performer negate the efforts of your stars? As someone who [...]
Mar, 19
2012
If You’re a Leader, This Should Scare You
If you manage people, then you should be very nervous after reading two recent studies. Canada Life Group Insurance discovered that 85 percent of employees say lifestyle factors or personal [...]
Mar, 12
2012
Leadership: Should the Hammer Blame the Nail
Good leaders understand that you have to make adjustments to get the job done. But too often, leadership becomes a battle of wills, where you push your team to do [...]
Mar, 5
2012
How Full Is Your Tip Jar
Imagine that you and your company's future depends on a tip jar. We're used to seeing tip jars in service related businesses, like coffee shops. The jars give us a [...]
Feb, 27
2012
Why Angelina Jolie Has a Leg Up On Your Business
When people look back at the 2012 Academy Awards, they may have a hard time remembering the winners but will likely remember Angelina Jolie's dramatic onstage appearance. Jolie, who was [...]
Feb, 20
2012
Does A 96 Day Wait Seem Like A Long Time
Hope you enjoyed the Presidents Day holiday weekend. The next federal holiday that gives most of us another three day weekend won't be until Memorial Day. That's 96 days away. [...]
Feb, 13
2012
Recipe For A Comeback
If your business is in a rut, the idea of a comeback is very appealing. In our culture, we love the story of someone picking themselves up and then reaching [...]
Jan, 30
2012
The Letter You’ll Never Send
Sit down and write a thank you letter to your organization from your best customer. This is not a letter to your customer. It's designed to be from their perspective [...]
Jan, 23
2012
Do Runaway Shoes Steal Your Time
Habits in your personal life could be hurting you professionally. To Clear the Path of some outdated practices, let me take you into my bedroom closet. A quick inspection made [...]