Do You Shotgun Your Customers
Can your office jargon cause people to go into a panic? When I was a TV news reporter, you were always running against a deadline and trying to find ways [...]
Oct, 8
2012
Oct, 1
2012
Can Advice Be Junk Mail
Has someone's advice shaped your life in a good way? That's fantastic but have you also received your share of bad advice? Advice can take the form of junk mail [...]
Sep, 24
2012
The Rainy Cubicle – A Workplace Fable by Ken Okel
There once was a man who needed to bring an umbrella to work every day because it rained in his cubicle. The water came through a large hole in roof. [...]
Sep, 17
2012
Workplace Stress – The Nearly Empty Coffee Pot
We read about rising stress in the workplace but do we realize that we play a role in it? There's a very good chance that you do something that annoys [...]
Sep, 10
2012
Do Your Customers Hold Their Breath
You know the feeling. You enter a business with a customer service need and you feel yourself tensing up. Why? You?ve become so accustomed to a bad experience that you?re [...]
Sep, 3
2012
The Unfair Advantage
On the job, you may need to change your perspective of success and failure. Sometimes you may be blamed for an unwinnable situation. To illustrate this point, let me take [...]
Aug, 20
2012
The Return of Annoying Coworkers
In a celebration of the obvious, a new Harris Interactive study has found that low pay is the top reason why employees say they are stressed on the job. I [...]
Aug, 13
2012
Is Your Most Important Thing Really Important
It's very likely that you're losing sleep over situations your customers don't care about. When I was in the TV News business, the big thing was making sure that your [...]
Aug, 6
2012
Surviving the Unexpected
Two unexpected situations, two different outcomes. The first saw me assaulted by a jar of chunky peanut butter. The attack happened as I was leaving a grocery store. I had [...]
Jul, 23
2012
Even the Octomom Says Enough Is Enough
When was the last time you had a great idea while you were super busy? Creativity doesn't flow when we are juggling multiple tasks. And yet we invite constant activity [...]