You may have lots of customer service processes and procedures in your company but they are worthless if they're not working correctly. The can create obstacles that will keep your [...]
Our words are very powerful and sometimes we withhold those that can help us grow as well as improve the state of our world. With that in mind, here are [...]
It can be easy to ignore problems in your organization. But there are lots of them that are like weeds, where one won't destroy your organization, but before long, they [...]
It's the kind of little mistake that can happen easily but be hard to overcome. The following story is true and is from a few years ago. And in case [...]
I first noticed this phenomenon when I lived in South Carolina. When visiting another state, I would be asked where I was from. I would respond by saying, "South Carolina." [...]
I was stopped in my tracks by a familiar smell: My grandmother?s perfume. My grandmother, Ruth, had died several years earlier and I hadn?t smelled that fragrance in a long [...]
Fans of the more recent iPhones have fallen in love with Siri. Siri is a personal assistant that responds to your voice commands. The program can help you schedule a [...]
As someone who speaks to audiences, I'm hypersensitive about how a meeting space is arranged. I've come to a realization: The people who set up the chairs usually aren't concerned [...]
Every night the first thing a man does when he gets home is kiss his wife. Then one night he doesn't. Is this a sign that something is wrong in [...]