If you can shortcut understanding with smart phrases, then you can improve your customer service and employee training. In business, your ability to clearly convey information will likely define your [...]
Complaints from colleagues are not unusual in a fast-changing, challenging world. But what should you do when someone comes to you to vent? And how are things different if you [...]
Have you ever wondered if you can change your clients? Sometimes, they can be demanding and ask you to do things beyond your scope of work agreement. I was asked [...]
If your company has been bought, then you may be saying, “Now what?” For employees, there’s a lot of uncertainty in the world of mergers and acquisitions. Let’s face it, [...]
When you've got a tough challenge, what you do next is very important. Obviously, you'll want to pursue a solution. But how do you go about that process? Leaving it [...]
While you may feel your business provides excellent service, you should ask whether your customer experience needs a punch list. A punch list is often used in construction projects as [...]
It's important for leaders to understand that employees can learn how to exceed limitations at work. It can be easy to pigeonhole people's skills and their ability to make positive [...]
While right now many are dealing with the pain of the problem, you can take some good business lessons from CrowdStrike. The company’s software crash left airlines, banks, and many [...]
You may recognize some of these common boss complaints. While some might call them minor quirks, they could represent problems that could impact your hiring and retention efforts. And if [...]
A lot of successful leaders want to spend less time answering employee questions. It’s not that they don’t want to be helpful but they understand they only have so many [...]
