Watch Your Words With Customers
In business, you need to watch your words with customers. The things you say to them, even as offhand remarks, can become major turnoffs. And in a competitive marketplace that [...]
Aug, 21
2024
Aug, 14
2024
Tips to Start Your Week Off Strong
If your Monday morning productivity is a concern, then you'll like these tips to start your week off strong. Each is designed to be easily implemented. Complex things usually never [...]
Aug, 13
2024
Shortcut Understanding With Smart Phrases
If you can shortcut understanding with smart phrases, then you can improve your customer service and employee training. In business, your ability to clearly convey information will likely define your [...]
Aug, 12
2024
How to Handle Complaints From Colleagues
Complaints from colleagues are not unusual in a fast-changing, challenging world. But what should you do when someone comes to you to vent? And how are things different if you [...]
Aug, 7
2024
Can You Change Your Clients?
Have you ever wondered if you can change your clients? Sometimes, they can be demanding and ask you to do things beyond your scope of work agreement. I was asked [...]
Aug, 5
2024
Your Company Has Been Bought
If your company has been bought, then you may be saying, “Now what?” For employees, there’s a lot of uncertainty in the world of mergers and acquisitions. Let’s face it, [...]
Jul, 31
2024
You’ve Got a Tough Challenge. Now What?
When you've got a tough challenge, what you do next is very important. Obviously, you'll want to pursue a solution. But how do you go about that process? Leaving it [...]
Jul, 30
2024
Does Your Customer Experience Need a Punch List?
While you may feel your business provides excellent service, you should ask whether your customer experience needs a punch list. A punch list is often used in construction projects as [...]
Jul, 24
2024
Exceed Limitations at Work
It's important for leaders to understand that employees can learn how to exceed limitations at work. It can be easy to pigeonhole people's skills and their ability to make positive [...]
Jul, 22
2024
Business Lessons From CrowdStrike
While right now many are dealing with the pain of the problem, you can take some good business lessons from CrowdStrike. The company’s software crash left airlines, banks, and many [...]