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Customer Service: How Do You Say You’re Sorry

By Ken Okel|2011-09-19T14:29:53+00:00September 19th, 2011|Categories: Articles by Ken Okel|Tags: apologizing to customers, Clear the path, customer service, Florida professional speakers, how do I get repeat business, how do you handle upset customers, ken okel, Leadership speakers in Miami Orlando, policies for angry customers|Comments Off on Customer Service: How Do You Say You’re Sorry

Everyone loves dealing with happy customers but how does your company handle those times when you've made a mistake? The handing of that customer service situation can be difference between [...]