Dec, 24
2012
Dec, 17
2012
Ignoring Problems – The Wet Sock Scenario
It can be easy to ignore problems in your organization. But there are lots of them that are like weeds, where one won't destroy your organization, but before long, they [...]
Dec, 10
2012
Could You Make This Mistake and “F-K” Your Customers
It's the kind of little mistake that can happen easily but be hard to overcome. The following story is true and is from a few years ago. And in case [...]
Dec, 3
2012
You Can’t Pay Attention If You’re Mentally Broke
I first noticed this phenomenon when I lived in South Carolina. When visiting another state, I would be asked where I was from. I would respond by saying, "South Carolina." [...]
Nov, 26
2012
Can You Pass the Smell Test
I was stopped in my tracks by a familiar smell: My grandmother?s perfume. My grandmother, Ruth, had died several years earlier and I hadn?t smelled that fragrance in a long [...]
Nov, 12
2012
What Siri Doesn’t Tell You
Fans of the more recent iPhones have fallen in love with Siri. Siri is a personal assistant that responds to your voice commands. The program can help you schedule a [...]
Nov, 5
2012
Details Matter: It’s All About the Chairs
As someone who speaks to audiences, I'm hypersensitive about how a meeting space is arranged. I've come to a realization: The people who set up the chairs usually aren't concerned [...]
Oct, 29
2012
Jumping To Conclusions: The Missing Kiss
Every night the first thing a man does when he gets home is kiss his wife. Then one night he doesn't. Is this a sign that something is wrong in [...]
Oct, 22
2012
A Talent for Winning
You see it in sports all the time. You have the up and coming team going against the rapidly aging former champion. On paper the younger team should win but [...]
Oct, 15
2012
What Do You Feed Your Brain
Recently, I attended a group viewing of a webinar. The experience was extremely disappointing and ultimately, I'm very glad that it was. The presenter didn't seem to understand how to [...]