Customer Service: Does This Happen to You?
I'm not always a very patient shopper so sometimes I'll try to use a self-checkout machine so I can make a a fast getaway.?Like any machine, they can be tempermental [...]
May, 31
2010
May, 26
2010
Do You Annoy People?
Some?people have a verbal habit that can become a serious turnoff to others.?For instance, parents of teenagers may have noticed their kids using the word, "like" a lot.?Fortunately, most children [...]
May, 17
2010
Does BP Stink at Crisis Management?
For nearly a month, we?ve been following the story of of a massive oil leak coming out of a British Petroleum drilling operation in the Gulf of Mexico. From most [...]
May, 17
2010
Is Procrastination Killing Your Career?
Are you an expert in procrastination? Maybe it started small, where you'd put off a couple of things that you don't like to do. But over time, you find yourself [...]
May, 10
2010
Workplace Stress: Ready to Explode?
You can learn a lot from a bottle of soda when it comes to stress in the office. If things are too relaxed, it may be a like pop that [...]
May, 1
2010
Are Regrets Holding You Back?
Regrets can be like bringing a whole lot of checked luggage to a commercial airplane. The bags take up a lot of space and end up costing you a lot.?Only [...]
Apr, 26
2010
Is Your Workplace Minty?
If you're ever in Boulder, Colorado, you'll want to take a tour of the Celestial Seasons factory. Not only will you learn how tea is made but you'll [...]
Apr, 21
2010
Do You Support Your Support Staff?
On the day when we honor administrative and support staff you might want to do more for your admins than get them a potted plant. A new survey of more [...]
Apr, 11
2010
Is the iPad the New Segway
Consumers have been trying to figure out the latest product from Apple. Part laptop, part iPhone, it's a new device that comes with a healthy price tag. There are people [...]
Apr, 10
2010
3 Lessons from my Levi’s
One of the things I like about giving presentations to companies is meeting a new group of people and exchanging ideas. Recently several attendees and I had a great discussion [...]