Help a Hero
They don't wear capes but in your organization, you'll likely find several heroes. These people can save you time, money, and frustration. But far too often, they're forced to be [...]
Dec, 6
2010
Nov, 29
2010
Who Gets Hired: Paul McCartney or a Piano Teacher
Imagine that a company wants to hire a musician to write some jingles. Criteria for the job is listed in an advertisement. By chance, recording superstar, Paul McCartney, sees that [...]
Nov, 22
2010
Time Management Is About Choices
Through an informal survey, I asked a group of people about the biggest challenge they face in their businesses. Not having to get enough time to get things done was [...]
Nov, 17
2010
What the TSA Doesn’t Know
Just a few days away from one of the busiest travel holidays of the year, the Transportation Security Administration (TSA) found itself in a public relations war. At issue are [...]
Nov, 15
2010
Does Complaining Go Out of Fashion
A few years ago, I was juggling several workplace emergencies when an employee burst into my office. I could tell something was wrong with her. Had a family member died, [...]
Nov, 10
2010
What Are You Arguing About
While it may seem strange, a couple of times a week I go to a 5:45 a.m. spinning class at a gym. I like the instructors and getting exercise at [...]
Nov, 8
2010
Change and Your Dishwasher
If you want to start a quick argument with a loved one, try telling him or her how to load a dishwasher. Dishwashers are designed to give the owner a [...]
Nov, 5
2010
Do You Facebook Your Customers?
To Facebook - An unexpected and potentially unnecessary change that is made without any consideration of how it could affect customers. Recently fans of Facebook may have found themselves squinting [...]
Nov, 3
2010
Do You Dream of Average?
One of my least favorite phrases features the words, "not that bad." As in, "Bob's sales presentation wasn't that bad." Perhaps the thing that bothers me is that the real [...]
Nov, 1
2010
Small Problems, Big Blowups
About 20 years ago, I spent two days surrounded by belts and ties. It was there that I learned a valuable lesson about business and one of the biggest threats [...]