Ep 35 – A Letter From Your Best Customer
What do you think your best customers would say about you? In this week's 2 Minute Takeaway Podcast you're given some homework (gasp!) in a customer service lesson. [...]
Feb, 15
2012
Feb, 8
2012
Ep 34 – Business Lessons from Your Shoe Closet
You footwear could be telling you something about your business habits. We take a look at this challenge and discuss some solutions in this week's edition of the [...]
Feb, 1
2012
Ep 33 – Do You Treat Your Staff Like Telemarketers
When leaders are under pressure, they can tune out some valuable information. We take a look at this challenge and discuss some solutions in this week's edition of [...]
Jan, 25
2012
Ep 32: Can You Afford to Wait
It?s rare that success or failure is defined by one event. Usually the outcome is earned over time. We take a look at this challenge in this week's [...]
Jan, 18
2012
Ep 31: The Mediocrity Slide Part 2
In the second part of our look at the Mediocrity Slide we continue our discussion of how good companies don't go bad overnight. Poor performance is earned. So [...]
Jan, 11
2012
Ep 30 – Mediocrity Slide Part 1
Good companies don't go bad overnight. Poor performance is earned. In this 2 Minute Takeaway Podcast, we look at some of the common traps that doom businesses. This [...]
Jan, 4
2012
Dec, 28
2011
Ep 28: Why Exceed Expectations
If you want more business, get in the habit of exceeding customer expectations. In this edition of the 2 Minute Takeaway Podcast, we talk about how it's one [...]
Dec, 21
2011
Ep 27: Email Hoarders
What does your inbox say about you and your career? In this edition of the 2 Minute Takeaway Podcast, we talk about how a cluttered inbox could be [...]
Dec, 14
2011
Ep 26 – My Commencement Speech
Too many commencement speeches are lousy so I'm picking up the microphone and delivering my own commencement speech. This is advice aimed at high school and college students. [...]