Ep 78 – The Cost of Customer Feedback
A struggling restaurant takes a bold step to connect with its customers but is it the right move? In this week's 2 Minute Takeaway Podcast, you'll find out why not [...]
Dec, 12
2012
Dec, 10
2012
Could You Make This Mistake and “F-K” Your Customers
It's the kind of little mistake that can happen easily but be hard to overcome. The following story is true and is from a few years ago. And in case [...]
Dec, 5
2012
Ep 77 What Siri Never Tells You
Smart phone personal assistants like the iPhone's Siri are great but are they hurting you in the long run? In this week's 2 Minute Takeaway Podcast, we talk about what [...]
Dec, 3
2012
You Can’t Pay Attention If You’re Mentally Broke
I first noticed this phenomenon when I lived in South Carolina. When visiting another state, I would be asked where I was from. I would respond by saying, "South Carolina." [...]
Nov, 28
2012
Ep 76 – The Mystery of the Missing Kiss
It can be easy to come to conclusions based on faulty information. In this week's 2 Minute Takeaway Podcast, we consider how these misunderstandings can waste a lot of your [...]
Nov, 26
2012
Can You Pass the Smell Test
I was stopped in my tracks by a familiar smell: My grandmother?s perfume. My grandmother, Ruth, had died several years earlier and I hadn?t smelled that fragrance in a long [...]
Nov, 22
2012
Holiday Thieves – You Are Ken Okel’s Whiner of the Week
The holiday season is back and so, unfortunately, are the bad guys. While there is joy in the air, there also is the problem of holiday crime. Those who eagerly [...]
Nov, 21
2012
Ep 75 – It’s All About the Chairs
There can be great complexity in a simple task. In this week's 2 Minute Takeaway Podcast, we talk about how attention to detail can lead to better connections with your [...]
Nov, 19
2012
Customer Surveys: Should the Vegetarians Serve Beef
Rita and Kyle quit their day jobs, pooled their savings, and opened a vegetarian restaurant. It was their dream to earn a living and promote a different kind of eating. [...]
Nov, 14
2012
Ep 74 – A Talent for Winning
Winning rarely happens by accident. In today?s complex, ever changing business world, there?s a lot we can learn from what happens on the playing field. In this week's 2 Minute [...]