Does Your Company Need a Fixer
Does your company need someone who can come in and quickly fix mistakes and problems in your organization? You could describe it as Clear the Path on steroids or a [...]
Oct, 24
2011
Oct, 17
2011
Your New Bedtime Ritual
Do you find that bad news or frustrating situations linger in your mind for longer than you'd like? It's like you're giving free rent to unpleasant thoughts, especially when you're [...]
Oct, 10
2011
What Netflix Forgot & Qwikster Reminded Us
DVD and online distributor Netflix finds itself in the customer service doghouse over its aborted decision to spin off its DVD service into a company called, Qwikster. It's an embarrassing [...]
Oct, 3
2011
Does Cookie Cutter Marketing Work
You may be very comfortable with your sales efforts but are they generating the results that you want? In order to Clear the Path of diminishing returns, you may need [...]
Sep, 26
2011
Should a Leader Help Out
The need to help out others can be a leadership trap, especially if it keeps you from doing your most important work. This may represent a shift in thinking but [...]
Sep, 19
2011
Customer Service: How Do You Say You’re Sorry
Everyone loves dealing with happy customers but how does your company handle those times when you've made a mistake? The handing of that customer service situation can be difference between [...]
Sep, 12
2011
Love It Or Shove It
Do you know someone who's stuck? He or she can't find the solution to problem that's holding them back. Before the can Clear the Path of these challenges, you have [...]
Sep, 5
2011
Can a $2 Part Make You Millions
When I tell people about my Clear the Path philosophy, I explain that when you try new things, sometimes answers will emerge to problems that you don't even know you [...]
Aug, 29
2011
Treat Your Business Like a Roller Coaster
Quick, answer these questions: When someone calls your company, what's the first thing that's said to them either from a live person or an automated system? Do all the prompts [...]
Aug, 22
2011
Train Employees Early Or Pay Later
When someone joins your organization, how well is he or she trained? Are policies in place to make sure they learned what they need to know? The rush to make [...]