Tag Archives: workplace communication

7 Communication Mistakes that Cost You Money – Introduction

Whenever I speak to audiences, the same questions keep coming up. People want to know how to save time, save money, and stop thinking about work before they fall asleep. What they don’t know is that so often we are … Continue reading

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Do You Treat Your Staff Like Telemarketers

How good are you at listening when you’re under pressure? It’s very easy to block out and push people away when you’re occupied with an important task. But you might be missing something important. Perhaps you’re treating people as if … Continue reading

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Does Complaining Go Out of Fashion

A few years ago, I was juggling several workplace emergencies when an employee burst into my office. I could tell something was wrong with her. Had a family member died, a work accident occurred, or some kind of office theft … Continue reading

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Change and Your Dishwasher

If you want to start a quick argument with a loved one, try telling him or her how to load a dishwasher. Dishwashers are designed to give the owner a lot of possibilities. Possibilities lead to preferences. And once someone … Continue reading

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Does Good Leadership Stick with Employees?

When was the last time someone presented you with a sticker?  I remember in Elementary School being given a sticker that was especially memorable.  It featured a picture of a smiling cartoon lion and featured the caption, “No lying, I’ve been … Continue reading

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Employee Hot Fudge Training

A Denny’s Restaurant may not seem the most likely place to go after a night of “liquid enjoyment” but that’s where a friend of mine and I found ourselves more than 10 years ago. We were on a late night … Continue reading

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Are Company Retreats All Wet?

Are company retreats in danger of becoming the equivalent of running a sprinkler system in the rain?  These gatherings aren’t necessarily about creative thought but rather getting people to fall in line with predetermined company outcome. It’s not a good … Continue reading

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Oprah Takes Audience for a Mind Trip

A man and a woman go to dinner on a first date.  They agree to split the bill.  At the end of the meal, the man pulls out a buy one, get one free coupon and announces that his part … Continue reading

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