Tag Archives: Orlando Miami professional speaker

What Cleopatra Taught Me About Mistakes

Posted on May 7, 2012 by Ken Okel

How do you react when a mistake happens in front of your customers? Too often, we reach for the panic button. I received a lesson in dealing with mistakes from the sixth row of a theater. At the time, I … Continue reading →

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Ken Okel’s Friday Fun: Do You Have a Problem

Posted on February 10, 2012 by Ken Okel

It’s easy to think that your natural state is being annoyed at something or someone. But do you need to have a “villian” in your life every day? Do you manufacture conflict because it feels comfortable? It’s funny how we … Continue reading →

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Ep 4 – Puzzles & Your Problems

Posted on July 6, 2011 by Ken Okel

2 Minute Takeaway podcast Podcast: Play in new window | Download | Embed In this 2 Minute Takeaway, you’ll find out how to get started when faced with a big challenge. It all goes back to something you probably did … Continue reading →

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Your Business: Is Your Phone Your Friend

Posted on April 28, 2011 by Ken Okel

When was the last time you called your company through the general phone number? Were you surprised by the experience? Nowadays, many companies use an automated system to handle customer calls, holding them until a representative is available. Do you … Continue reading →

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