Tag Archives: netflix

Whiner of the Week – 11/3/2011

Posted on November 3, 2011 by Ken Okel

Bank of America gained a ton of bad publicity after a proposed $5/month ATM access fee. Public outcry killed the plan. That would make you think that the banks learned that consumers are not interested in new fees. But now, … Continue reading →

Posted in Whiner of the Week | Tagged , , , , , | Leave a comment

What Netflix Forgot & Qwikster Reminded Us

Posted on October 10, 2011 by Ken Okel

DVD and online distributor Netflix finds itself in the customer service doghouse over its aborted decision to spin off its DVD service into a company called, Qwikster. It’s an embarrassing public relations goof that reminds some of the time when … Continue reading →

Posted in brand failures, Clear the path, customer service, Uncategorized | Tagged , , , , , , , , | Leave a comment

Whiner of the Week 7-14-2011

Posted on July 14, 2011 by Ken Okel

The Netflix announcement of higher subscription prices is an example of corporate arrogance. While any company has the right to raise its prices, the policy change is turning into a customer relations nightmare. Netflix leadership claims they expected some protests … Continue reading →

Posted in business model, Whiner of the Week | Tagged , , , , , , , | Leave a comment