Tag Archives: Florida Convention speaker
Ken Okel’s Friday Fun: Why Do You Need My Number
This actually happened. A company called me, at my request, and then I was asked to confirm my phone number. What? Customer service representatives need to think about the words they’re saying…
Whiner of the Week – 10/13/2011
A flying hotdog signals a growing problem… the quest for fame. Perhaps you missed it but this weekend, while watching Tiger Woods play in a golf tournament, a guy threw a hot dog at Woods. The hot dog didn’t hit … Continue reading
Overcoming Problems: License to Chill
On the job, our perception of problems is often worse than the actual problem. It’s easy to waste a lot of productive time worrying. Often the only problem is that you’re missing a key piece of information that can change … Continue reading
Can You Survive a Complaint Avalanche
Have you ever worked a full day, felt exhausted by the end of it, and got relatively little work done? You’re either babysitting your team or constantly putting out little fires for them. Are you spending too much time on … Continue reading
The Power of Good News
What does the death of a terrorist and a Royal Wedding have in common? They both represent something is often is in short supply: Good news. During a roughly 72 hour period, the two world events dominated the news. The … Continue reading