Tag Archives: employee training
Details Matter: It’s All About the Chairs
As someone who speaks to audiences, I’m hypersensitive about how a meeting space is arranged. I’ve come to a realization: The people who set up the chairs usually aren’t concerned with connecting with an audience. Why should this matter? Because … Continue reading
Posted in Clear the path
Tagged arranging chairs, branding, details matter, employee training, ken okel
Leave a comment
Ep 72 – Do You Shotgun Your Customers
Podcast: Play in new window | Download | Embed It can be very easy to use your internal company lingo with your customers. The problem is that you now have a group of people who have no idea what you’re … Continue reading
Employee Hot Fudge Training
A Denny’s Restaurant may not seem the most likely place to go after a night of “liquid enjoyment” but that’s where a friend of mine and I found ourselves more than 10 years ago. We were on a late night … Continue reading
Posted in brand failures, branding, business communication, change, customer service, ken okel, professional speaker, Uncategorized, workplace communication, workplace productivity
Tagged convention speaker, corporate communication, customer service, employee training, hot fudge brownie supreme, ken okel, problem solving on the job, workplace communication
Leave a comment