Tag Archives: customer service
The Customer Obstacle – A Formalwear Failure
You may have lots of customer service processes and procedures in your company but they are worthless if they’re not working correctly. The can create obstacles that will keep your customers from ever coming back. Recently, I had to rent … Continue reading
Ken Okel’s Friday Fun – Stupid or Smart Charge
If you feel like stupid customers should have to pay more, what are you doing to reward your smart customers? Don’t let one group make you neglect the other.
Ep 81 – Could You Make This Mistake
Podcast: Play in new window | Download | Embed When you try to finish a job in a hurry, mistakes can happen. In this week’s 2 Minute Takeaway Podcast, you’ll find out how two letters can have an unexpected affect … Continue reading
Can You Pass the Smell Test
I was stopped in my tracks by a familiar smell: My grandmother’s perfume. My grandmother, Ruth, had died several years earlier and I hadn’t smelled that fragrance in a long time. But just one whiff brought back more than 30 … Continue reading
Ep 72 – Do You Shotgun Your Customers
Podcast: Play in new window | Download | Embed It can be very easy to use your internal company lingo with your customers. The problem is that you now have a group of people who have no idea what you’re … Continue reading
Do You Shotgun Your Customers
Can your office jargon cause people to go into a panic? When I was a TV news reporter, you were always running against a deadline and trying to find ways to save time. For people like Barbara Walters and programs … Continue reading
Ep 67 – Do Your Customers Hold Their Breath
Podcast: Play in new window | Download | Embed Have we become conditioned to think that poor customer service is acceptable? In this week’s 2 Minute Takeaway Podcast, we’ll talk about how your business can overcome some of the common … Continue reading
Do Your Customers Hold Their Breath
You know the feeling. You enter a business with a customer service need and you feel yourself tensing up. Why? You’ve become so accustomed to a bad experience that you’re actually holding your breath. What’s wrong: Employees don’t know their … Continue reading