Tag Archives: customer service
You may have lots of customer service processes and procedures in your company but they are worthless if they’re not working correctly. The can create obstacles that will keep your customers from ever coming back. Recently, I had to rent … Continue reading
If you feel like stupid customers should have to pay more, what are you doing to reward your smart customers? Don’t let one group make you neglect the other.
Podcast: Play in new window | Download | Embed When you try to finish a job in a hurry, mistakes can happen. In this week’s 2 Minute Takeaway Podcast, you’ll find out how two letters can have an unexpected affect … Continue reading
I was stopped in my tracks by a familiar smell: My grandmother’s perfume. My grandmother, Ruth, had died several years earlier and I hadn’t smelled that fragrance in a long time. But just one whiff brought back more than 30 … Continue reading
Podcast: Play in new window | Download | Embed It can be very easy to use your internal company lingo with your customers. The problem is that you now have a group of people who have no idea what you’re … Continue reading
Can your office jargon cause people to go into a panic? When I was a TV news reporter, you were always running against a deadline and trying to find ways to save time. For people like Barbara Walters and programs … Continue reading
Podcast: Play in new window | Download | Embed Have we become conditioned to think that poor customer service is acceptable? In this week’s 2 Minute Takeaway Podcast, we’ll talk about how your business can overcome some of the common … Continue reading