Tag Archives: conference speaker

Multitasking Morons

Posted on January 10, 2011 by Ken Okel

While driving down a major street the other day, I noticed something strange about a nearby car. Something was sticking out of the driver’s window. As we both approached a red light, I realized that the object was a guitar. … Continue reading →

Posted in attention spans, busy life, communication, human behavior, improving communication on the job, professional speaker | Tagged , , , , , , , , , , , , | Leave a comment

How To Shush A Loud Cell Phone Talker

Posted on January 3, 2011 by Ken Okel

You’ve probably found yourself in a situation where you’re unable to avoid hearing someone’s cell phone conversation. He or she is simply speaking too loud and apparently doesn’t realize that the phone features a microphone and not a tin can … Continue reading →

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Ever Hear of This Week?

Posted on October 5, 2010 by Ken Okel

If it were a person, this year it could vote and be sent to war.  Customer Service Week still can’t buy a drink but let’s recognize its 18th birthday. In 1992, Congress proclaimed Customer Service Week, an event celebrated during … Continue reading →

Posted in business communication, change, customer service, ken okel, professional speaker, workplace communication, workplace productivity | Tagged , , , , , , , , , | Leave a comment

Verizon Gets Hung Up With Cell Phone Sales

Posted on September 27, 2010 by Ken Okel

A friend of mine recently went into a Verizon Wireless store with some questions.  I tagged along for moral support.  My friend has more than six months left on his family cell phone contract with another provider and is shopping … Continue reading →

Posted in brand failures, branding, business communication, customer service, ken okel, professional speaker, Uncategorized, workplace communication, workplace productivity | Tagged , , , , , , , , , | Leave a comment