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	<title></title>
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	<link>http://www.kenokel.com/blog</link>
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	<itunes:summary>The 2 Minute Takeaway Podcast is designed to give you quick tips that you can implement in your business right away.  Ken Okel believes that our path to success is not a straight line but rather an obstacle course.  Every week you&#039;ll receive a quick tip designed to change the way you deal with challenges on the job.</itunes:summary>
	<itunes:author>Ken Okel</itunes:author>
	<itunes:explicit>clean</itunes:explicit>
	<itunes:image href="http://www.kenokel.com/blog/wp-content/uploads/2011/06/2-Minute-Takeaway-LOGO1.jpg" />
	<itunes:owner>
		<itunes:name>Ken Okel</itunes:name>
		<itunes:email>kenspeaks@hotmail.com</itunes:email>
	</itunes:owner>
	<managingEditor>kenspeaks@hotmail.com (Ken Okel)</managingEditor>
	<copyright>2011</copyright>
	<itunes:subtitle>Quick tips you can use right away on the job because the path to success is not a straight line.</itunes:subtitle>
	<itunes:keywords>Overcome Obstacles, Ken Okel, 2 Minute Takeaway, stress on the job, boost productivity, success, business</itunes:keywords>
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		<link>http://www.kenokel.com/blog</link>
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	<itunes:category text="Business">
		<itunes:category text="Management &amp; Marketing" />
	</itunes:category>
		<rawvoice:frequency>Weekly</rawvoice:frequency>
		<item>
		<title>Friday Fun &#8211; Your Problem Solving Dance</title>
		<link>http://www.kenokel.com/blog/2013/05/friday-fun-your-problem-solving-dance/</link>
		<comments>http://www.kenokel.com/blog/2013/05/friday-fun-your-problem-solving-dance/#comments</comments>
		<pubDate>Fri, 17 May 2013 11:39:37 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[Friday Fun]]></category>
		<category><![CDATA[a mental getaway]]></category>
		<category><![CDATA[dancing as a mental distraction]]></category>
		<category><![CDATA[ken okel]]></category>
		<category><![CDATA[solving problems]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=5108</guid>
		<description><![CDATA[It&#8217;s very unlikely that simply dancing will solve a problem. After all, problems are these big, complicated things that can consume your every waking moment. So why dance? Dancing can give you a break from obsessing about your challenge. Your &#8230; <a href="http://www.kenokel.com/blog/2013/05/friday-fun-your-problem-solving-dance/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2013/05/Fun-Problem-Dance.051.jpg"><img src="http://www.kenokel.com/blog/wp-content/uploads/2013/05/Fun-Problem-Dance.051.jpg" alt="" title="Fun Problem Dance.051" width="1024" height="768" class="aligncenter size-full wp-image-5109" /></a>It&#8217;s very unlikely that simply dancing will solve a problem. After all, problems are these big, complicated things that can consume your every waking moment.</p>
<p>So why dance? Dancing can give you a break from obsessing about your challenge. Your mind will keep trying to work out the problem but on a more subconscious level. It can add up to giving you a solution while you don&#8217;t even directly think about the problem.</p>
<p>Of course other activities can be substituted for dancing but just make sure that they are fun.</p>
<p><iframe width="493" height="277" src="http://www.youtube.com/embed/e_Z9ycBQncI?rel=0" frameborder="0" allowfullscreen></iframe></p>
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		<item>
		<title>The IRS &#8211; You Are Ken Okel&#8217;s Whiner of the Week</title>
		<link>http://www.kenokel.com/blog/2013/05/the-irs-you-are-ken-okels-whiner-of-the-week/</link>
		<comments>http://www.kenokel.com/blog/2013/05/the-irs-you-are-ken-okels-whiner-of-the-week/#comments</comments>
		<pubDate>Fri, 17 May 2013 00:24:46 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[Whiner of the Week]]></category>
		<category><![CDATA[IRS abuses power]]></category>
		<category><![CDATA[irs targets conservative groups]]></category>
		<category><![CDATA[ken okel]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=5101</guid>
		<description><![CDATA[The IRS is supposed to go after those who don&#8217;t pay their taxes. It&#8217;s not supposed to be an agency that engages in payback. It&#8217;s very disturbing to hear that possibly since 2010, the agency has been putting conservative groups &#8230; <a href="http://www.kenokel.com/blog/2013/05/the-irs-you-are-ken-okels-whiner-of-the-week/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2013/05/WOW-IRS.099.jpg"><img src="http://www.kenokel.com/blog/wp-content/uploads/2013/05/WOW-IRS.099.jpg" alt="Whiner of the Week, Ken Okel, IRS" title="Whiner of the Week, Ken Okel, IRS" width="1024" height="768" class="aligncenter size-full wp-image-5102" /></a><br />
The IRS is supposed to go after those who don&#8217;t pay their taxes. It&#8217;s not supposed to be an agency that engages in payback.</p>
<p>It&#8217;s very disturbing to hear that possibly since 2010, the agency has been putting conservative groups under higher scrutiny. This is a sword that should never be drawn. Regardless of the political disposition of a group, it should not be the given more attention by the IRS. </p>
<p>Unfortunately, this appears to be a tradition. Journalist, Elizabeth MacDonald <a href="http://www.foxbusiness.com/government/2013/05/13/what-taxpayers-deserve-to-know-in-irs-nonprofit-controversy/#ixzz2TVKfR29F" target="_blank">reports</a>, &#8220;But the IRS has an ugly history of conducting political audits and unfairly attacking individuals and nonprofits at the behest of politicians &#8212; a history that involves the FDR, Eisenhower, Nixon, Kennedy and Clinton Administrations.&#8221;</p>
<p>Even when laws have been strengthened against this kind of abuse, it has still happened. We need to find out what happened in this most recent case and permanently close any loopholes. We can&#8217;t have a rouge arm of the government.</p>
<p><iframe width="495" height="278" src="http://www.youtube.com/embed/_jH49lZxzOE?rel=0" frameborder="0" allowfullscreen></iframe></p>
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		</item>
		<item>
		<title>Ken Okel&#8217;s 2 Minute Takeaway Podcast Turns 100!</title>
		<link>http://www.kenokel.com/blog/2013/05/ken-okels-2-minute-takeaway-turns-100/</link>
		<comments>http://www.kenokel.com/blog/2013/05/ken-okels-2-minute-takeaway-turns-100/#comments</comments>
		<pubDate>Wed, 15 May 2013 01:10:11 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[2 Minute Takeaway Podcast]]></category>
		<category><![CDATA[association speaker]]></category>
		<category><![CDATA[Clear the path]]></category>
		<category><![CDATA[Episode 100]]></category>
		<category><![CDATA[Ken Okel workplace productivity speaker]]></category>
		<category><![CDATA[Ken Okel's 2 Minute Takeaway Podcast]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=5093</guid>
		<description><![CDATA[It&#8217;s very exciting to celebrate the 100th episode of The 2 Minute Takeaway Podcast. Today we&#8217;re going to throw out the format and you&#8217;ll have a chance to enjoy a selection from a recent talk I gave to an association. &#8230; <a href="http://www.kenokel.com/blog/2013/05/ken-okels-2-minute-takeaway-turns-100/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2011/06/2-Minute-Takeaway-LOGO5.jpg"><img class="alignright  wp-image-1421" src="http://www.kenokel.com/blog/wp-content/uploads/2011/06/2-Minute-Takeaway-LOGO5-300x260.jpg" alt="Ken Okel, 2 Minute takeaway Podcast, to do lists, overwhelmed at work, Orlando Miami workplace productivity speaker" width="170" height="154" /></a>It&#8217;s very exciting to celebrate the 100th episode of The <em>2 Minute Takeaway Podcast.</em> Today we&#8217;re going to throw out the format and you&#8217;ll have a chance to enjoy a selection from a recent talk I gave to an association. I was the after dinner speaker, so at the beginning, you may hear a clank or two of silverware.</p>
<p>I hope you&#8217;re enjoying this podcast as much as I enjoy putting it together. Back when I first had the idea, I wanted to give you some good, actionable advice that you could easily consume. Some may remember this video that outlined my vision:</p>
<p><iframe width="493" height="277" src="http://www.youtube.com/embed/owu3E4e9Ms0?rel=0" frameborder="0" allowfullscreen></iframe></p>
<p>We&#8217;ll continue to bring you new episodes every Wednesday. Keeping up with them is easy when you subscribe through iTunes. Click <a href="http://itunes.apple.com/us/podcast/2-minute-takeaway-podcast/id445226865">here</a> to make it happen. And while you&#8217;re there, why not leave a review and help this podcast grow even bigger.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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			<itunes:keywords>association speaker,Clear the path,Episode 100,Ken Okel workplace productivity speaker,Ken Okel&#039;s 2 Minute Takeaway Podcast</itunes:keywords>
	<itunes:subtitle>It&#039;s very exciting to celebrate the 100th episode of The 2 Minute Takeaway Podcast. Today we&#039;re going to throw out the format and you&#039;ll have a chance to enjoy a selection from a recent talk I gave to an association. I was the after dinner speaker,</itunes:subtitle>
		<itunes:summary>It&#039;s very exciting to celebrate the 100th episode of The 2 Minute Takeaway Podcast. Today we&#039;re going to throw out the format and you&#039;ll have a chance to enjoy a selection from a recent talk I gave to an association. I was the after dinner speaker, so at the beginning, you may hear a clank or two of silverware.

I hope you&#039;re enjoying this podcast as much as I enjoy putting it together. Back when I first had the idea, I wanted to give you some good, actionable advice that you could easily consume. Some may remember this video that outlined my vision:



We&#039;ll continue to bring you new episodes every Wednesday. Keeping up with them is easy when you subscribe through iTunes. Click here to make it happen. And while you&#039;re there, why not leave a review and help this podcast grow even bigger.</itunes:summary>
		<itunes:author>Ken Okel</itunes:author>
		<itunes:explicit>clean</itunes:explicit>
		<itunes:duration>16:14</itunes:duration>
		<rawvoice:embed>&lt;iframe width=&quot;320&quot; height=&quot;24&quot; src=&quot;http://www.kenokel.com/blog/?powerpress_embed=5093-podcast&amp;amp;powerpress_player=default&quot; frameborder=&quot;0&quot; scrolling=&quot;no&quot;&gt;&lt;/iframe&gt;</rawvoice:embed>
	</item>
		<item>
		<title>Leadership &#8211; Accepting Problems</title>
		<link>http://www.kenokel.com/blog/2013/05/dont-accept-a-problem-without-a-solution/</link>
		<comments>http://www.kenokel.com/blog/2013/05/dont-accept-a-problem-without-a-solution/#comments</comments>
		<pubDate>Tue, 14 May 2013 00:36:05 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[Clear the path]]></category>
		<category><![CDATA[Accepting problems]]></category>
		<category><![CDATA[finding solutions to problems]]></category>
		<category><![CDATA[ken okel]]></category>
		<category><![CDATA[Leadership]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=5075</guid>
		<description><![CDATA[As a leader, you’re used to having people bring you lots of problems. But are you expected to solve them all? That could be eating up a lot of your time, time that you could be spending on your big &#8230; <a href="http://www.kenokel.com/blog/2013/05/dont-accept-a-problem-without-a-solution/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2013/05/Problems-Passed-ON.001.jpg"><img src="http://www.kenokel.com/blog/wp-content/uploads/2013/05/Problems-Passed-ON.001-300x225.jpg" alt="Ken Okel, Clear the Path, Accepting problems, Florida leadership productivity speaker, find solutions to your problems" title="Problems Passed ON.001" width="300" height="225" class="alignright size-medium wp-image-5077" /></a>As a leader, you’re used to having people bring you lots of problems. But are you expected to solve them all?</p>
<p>That could be eating up a lot of your time, time that you could be spending on your big picture goals (also known as the stuff that makes you more money). If this is your work life, no wonder you feel like your productivity should be better.</p>
<p>It’s important to remember that as a leader, you should be making decisions and not searching for solutions. Don’t let your team treat you like a parent. That’s not your role. To <em>Clear the Path</em> to increased productivity, you need to change how you handle these challenges.</p>
<p>Start with making sure that your team understands that if they bring you a problem, they should also bring you some potential solutions. You don&#8217;t have to pick one of those options but it should keep you from having to learn about the problem from square one.</p>
<p>It also lets your team know they need to take an active role when confronted by challenges. Let them do some of the mental heavy lifting.</p>
<p>Your role as a leader is to weigh the options, make a decision, or ask for more information.</p>
<p>It&#8217;s tempting to think that you need to know everything about everything. This is a trap that will eat huge chunks of your time. If you have a good team, then you should use their talents. By empowering them to think critically, you&#8217;ll ultimately make them better employees. </p>
<p>This is also a great way to make yourself <a href="http://www.kenokel.com/blog/2013/03/ken-okels-friday-fun-are-you-bus-proof/" target="_blank">bus proof.</a> We&#8217;ve discussed this term in the past, regarding how an organization needs to be able to function when the unexpected occurs to a team member and takes that person out of the office.</p>
<p>Still not convinced? Think of it like this: You drive a car every day but do you need to know how each part works? You pay a mechanic to worry about that stuff, while you focus on driving. On the job, let someone else look &#8220;under the hood,&#8221; while you plot your destination.</p>
<p><iframe width="487" height="274" src="http://www.youtube.com/embed/e_Z9ycBQncI?rel=0" frameborder="0" allowfullscreen></iframe></p>
]]></content:encoded>
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		</item>
		<item>
		<title>Friday Fun: Dark Clouds Do Not Last Forever</title>
		<link>http://www.kenokel.com/blog/2013/05/firday-fun-dark-clouds-do-not-last-forever/</link>
		<comments>http://www.kenokel.com/blog/2013/05/firday-fun-dark-clouds-do-not-last-forever/#comments</comments>
		<pubDate>Fri, 10 May 2013 17:28:30 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[Friday Fun]]></category>
		<category><![CDATA[Dark Clouds do not last forever]]></category>
		<category><![CDATA[ken okel]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=5066</guid>
		<description><![CDATA[It can be easy to look at a dark sky and think the sun will never come out. The same thing can happen when we consider our problems and challenges. Don&#8217;t fall into the trap of letting your present experiences &#8230; <a href="http://www.kenokel.com/blog/2013/05/firday-fun-dark-clouds-do-not-last-forever/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2013/05/Fun-Pics.045.jpg"><img src="http://www.kenokel.com/blog/wp-content/uploads/2013/05/Fun-Pics.045.jpg" alt="Dark Clouds do not last forever, Ken Okel, Friday Fun" title="Dark Clouds do not last forever, Ken Okel, Friday Fun" width="1024" height="768" class="aligncenter size-full wp-image-5067" /></a><br />
It can be easy to look at a dark sky and think the sun will never come out. The same thing can happen when we consider our problems and challenges. </p>
<p>Don&#8217;t fall into the trap of letting your present experiences cloud your mind about the potential the future holds. The skies will clear.</p>
<p><iframe width="487" height="274" src="http://www.youtube.com/embed/e_Z9ycBQncI?rel=0" frameborder="0" allowfullscreen></iframe></p>
]]></content:encoded>
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		</item>
		<item>
		<title>Late Rock Stars &#8211; You Are Ken Okel&#8217;s Whiner of the Week</title>
		<link>http://www.kenokel.com/blog/2013/05/late-rock-stars-you-are-ken-okels-whiner-of-the-week/</link>
		<comments>http://www.kenokel.com/blog/2013/05/late-rock-stars-you-are-ken-okels-whiner-of-the-week/#comments</comments>
		<pubDate>Thu, 09 May 2013 21:35:53 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[Whiner of the Week]]></category>
		<category><![CDATA[bad manners]]></category>
		<category><![CDATA[ken okel]]></category>
		<category><![CDATA[Late rock stars to concerts]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=5056</guid>
		<description><![CDATA[Bad manners can&#8217;t be overcome by good music and that&#8217;s why an alarming number of Rock Stars are this week&#8217;s Whiner of the Week. The problem is rock stars coming late to their own shows. The latest case happened in &#8230; <a href="http://www.kenokel.com/blog/2013/05/late-rock-stars-you-are-ken-okels-whiner-of-the-week/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2013/05/WOW-Late-Rock-stars.098.jpg"><img src="http://www.kenokel.com/blog/wp-content/uploads/2013/05/WOW-Late-Rock-stars.098.jpg" alt="Ken Okel&#039;s Whiner of the Week, Late Rock Stars, Rhianna" title="Ken Okel&#039;s Whiner of the Week, Late Rock Stars, Rihanna" width="1024" height="768" class="aligncenter size-full wp-image-5057" /></a>Bad manners can&#8217;t be overcome by good music and that&#8217;s why an alarming number of Rock Stars are this week&#8217;s <em>Whiner of the Week. </em> </p>
<p>The problem is rock stars coming late to their own shows. The latest case happened in Boston where singer, Rihianna, was three hours late for the performance. There were no warm up bands so fans had to just wait.</p>
<p>Not long ago, Madonna arrived three and a half hours late for a show in Miami. Was she on west coast time?</p>
<p>Teen sensation, Justin Bieber, also got in the act by hitting the stage nearly three hours late at a concert in Germany.</p>
<p>While this is not a national (or international) nightmare, it&#8217;s a troublesome epidemic of impoliteness. </p>
<p>Concerts are not cheap and fans go to have a memorable experience. It shouldn&#8217;t feel like the Department of Motor Vehicles.</p>
<p>I&#8217;m sure in all of these cases, there was a time when the singers were begging people to hear them. Success should not equal tardiness.</p>
<p>Is this simply a case of the stars being able to get away with bad behavior? Perhaps, but if you look at a Billboard Chart from 5-10 years ago, you&#8217;ll notice that music acts come and go over time. Why not be remembered as the performer who cherished the fans?</p>
<p><iframe width="487" height="274" src="http://www.youtube.com/embed/e_Z9ycBQncI?rel=0" frameborder="0" allowfullscreen></iframe></p>
]]></content:encoded>
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		<item>
		<title>Ep 99 &#8211; The To-Do List Trap</title>
		<link>http://www.kenokel.com/blog/2013/05/ep-99/</link>
		<comments>http://www.kenokel.com/blog/2013/05/ep-99/#comments</comments>
		<pubDate>Wed, 08 May 2013 03:35:49 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[2 Minute Takeaway Podcast]]></category>
		<category><![CDATA[ken okel]]></category>
		<category><![CDATA[overwhelmed at work]]></category>
		<category><![CDATA[to do lists]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=5030</guid>
		<description><![CDATA[You can have a great to-do list and get nothing done. Today&#8217;s 2 Minute Takeaway Podcast debunks a popular phrase about getting things done and gives you a more realistic way to set your goals. This weekly podcast will change &#8230; <a href="http://www.kenokel.com/blog/2013/05/ep-99/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2011/06/2-Minute-Takeaway-LOGO5.jpg"><img class="alignright  wp-image-1421" src="http://www.kenokel.com/blog/wp-content/uploads/2011/06/2-Minute-Takeaway-LOGO5-300x260.jpg" alt="Ken Okel, 2 Minute takeaway Podcast, to do lists, overwhelmed at work, Orlando Miami workplace productivity speaker" width="170" height="154" /></a>You can have a great to-do list and get nothing done. Today&#8217;s <em>2 Minute Takeaway Podcast</em> debunks a popular phrase about getting things done and gives you a more realistic way to set your goals. </p>
<p>This weekly podcast will change the way you approach challenges at work and at home. A new edition of the <em>2 Minute Takeaway Podcast</em> comes out every Wednesday. You&#8217;ll never miss an episode when you subscribe through iTunes. Click <a href="http://itunes.apple.com/us/podcast/2-minute-takeaway-podcast/id445226865">here</a> to make it happen. And while you&#8217;re there, why not leave a review and help this podcast grow.</p>
<p><iframe width="560" height="315" src="http://www.youtube.com/embed/_jH49lZxzOE?list=UUCH2f6_iHwUhW0_wAnlbhtA" frameborder="0" allowfullscreen></iframe></p>
]]></content:encoded>
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			<itunes:keywords>2 Minute Takeaway Podcast,ken okel,overwhelmed at work,to do lists</itunes:keywords>
	<itunes:subtitle>You can have a great to-do list and get nothing done. Today&#039;s 2 Minute Takeaway Podcast debunks a popular phrase about getting things done and gives you a more realistic way to set your goals.    This weekly podcast will change the way you approach c...</itunes:subtitle>
		<itunes:summary>You can have a great to-do list and get nothing done. Today&#039;s 2 Minute Takeaway Podcast debunks a popular phrase about getting things done and gives you a more realistic way to set your goals. 
 
This weekly podcast will change the way you approach challenges at work and at home. A new edition of the 2 Minute Takeaway Podcast comes out every Wednesday. You&#039;ll never miss an episode when you subscribe through iTunes. Click here to make it happen. And while you&#039;re there, why not leave a review and help this podcast grow.</itunes:summary>
		<itunes:author>Ken Okel</itunes:author>
		<itunes:explicit>clean</itunes:explicit>
		<itunes:duration>2:07</itunes:duration>
		<rawvoice:embed>&lt;iframe width=&quot;320&quot; height=&quot;24&quot; src=&quot;http://www.kenokel.com/blog/?powerpress_embed=5030-podcast&amp;amp;powerpress_player=default&quot; frameborder=&quot;0&quot; scrolling=&quot;no&quot;&gt;&lt;/iframe&gt;</rawvoice:embed>
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		<title>Stop Oversharing Your Company&#8217;s Problems</title>
		<link>http://www.kenokel.com/blog/2013/05/oversharing-knowing-too-much-about-your-problems/</link>
		<comments>http://www.kenokel.com/blog/2013/05/oversharing-knowing-too-much-about-your-problems/#comments</comments>
		<pubDate>Mon, 06 May 2013 17:16:00 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[Clear the path]]></category>
		<category><![CDATA[ken okel]]></category>
		<category><![CDATA[Oversharing]]></category>
		<category><![CDATA[Problems Issues Complaints]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=5036</guid>
		<description><![CDATA[Every company has its problems but should your customers be the victims of oversharing? As frequent readers know, my home state of Florida suffers from a lot of road debris, which means a certain amount of flat tires. I recently &#8230; <a href="http://www.kenokel.com/blog/2013/05/oversharing-knowing-too-much-about-your-problems/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2013/05/Problems-Issues-Complaints.001.jpg"><img src="http://www.kenokel.com/blog/wp-content/uploads/2013/05/Problems-Issues-Complaints.001-300x225.jpg" alt="Problems Issues Complaints, Ken Okel, Clear the Path, Oversharing" title="Problems Issues Complaints, Ken Okel, Clear the Path, Oversharing" width="300" height="225" class="alignright size-medium wp-image-5039" /></a>Every company has its problems but should your customers be the victims of oversharing?</p>
<p>As <a href="http://www.kenokel.com/blog/2011/10/does-your-company-need-a-fixer/" target="_blank">frequent readers</a> know, my home state of Florida suffers from a lot of road debris, which means a certain amount of flat tires. I recently discovered a nail in one of my tires and went to my nearby tire merchant for some repairs.</p>
<p>While I was the only customer at the place (the chain we&#8217;ll call, &#8220;Round Rubber Royalty&#8221;), it seemed like it was taking a while to look up my tire history and give me an estimate on the repairs. While I didn&#8217;t say anything about the slow service, the clerk volunteered some information.</p>
<p>&#8220;We just got a new computer system,&#8221; he said. &#8220;It freezes up a lot.&#8221; </p>
<p>My reply was a simple, &#8220;Oh really,&#8221; but that was enough to open the floodgates.</p>
<p>&#8220;And nobody knows how to use it,&#8221; another clerk eagerly added. &#8220;Even our IT Department. They were never trained on it so they don&#8217;t know what to tell us when we call for help.&#8221;</p>
<p>&#8220;The big change they (meaning the big bosses, I assume) wanted was for the monitor to be able to swivel, so our customers could see what&#8217;s on the screen,&#8221; the first one said while laughing. &#8220;So now, we can swivel the monitor to show the customer that the screen is frozen.&#8221;</p>
<p>I nodded and waited for my critically damaged tire to be replaced. During this time, I thought what I had learned from this classic case of oversharing information about an organization&#8217;s shortcomings. It&#8217;s obvious that this company is being blocked by several obstacles. Here are some ways they can <em>Clear the Path</em> of these problems:</p>
<p><strong>Loose Tongues Do Not Inspire Confidence:</strong> If something is wrong with the computers, apologize and move on. It&#8217;s rare that someone wants to know the history of the device, especially when it&#8217;s bad news. </p>
<p>You&#8217;ll get extra credit if, when you mention a problem, you also say what&#8217;s being done to find a solution. The customer wants results, not a chance to hear what&#8217;s wrong with your process.</p>
<p><strong> It&#8217;s Them Versus Us:</strong>Your company culture may be totally dysfunctional but do I need to know this? People expect an organization to function appropriately. Would you want to go to a restaurant where the chef throws meat cleavers at the hostess?</p>
<p>From my tire experience, there seemed to be a lack of communication between those who think up ideas and the ones who implement them. Make sure these people are on the same page.</p>
<p><strong>Be Relentless In Pursuit of Solutions</strong> The thing that was disturbing about my experience was that an ongoing problem was accepted. Fixing a problem should be everyone&#8217;s priority and part of every position.</p>
<p>If you are a front line employee, tell your supervisor. If nothing happens, tell him or her again. Yes, you may become annoying but in the big picture, is it better for the supervisor to be annoyed or the customer?</p>
<p>If you are a branch manager and the corporate office isn&#8217;t listening to you, then change your pitch. It&#8217;s one thing to say that the computers are not working. It&#8217;s another to explain how much the problem is affecting customers. Quantify how long the sales process is being delayed and if you think any business is being lost. Make the problem, real, from a dollars and cents perspective.</p>
<p><strong>Bottom Line:</strong> People don&#8217;t pay you for your problems.</p>
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		<title>Ken Okel&#8217;s Friday Fun &#8211; Color Outside the Lines</title>
		<link>http://www.kenokel.com/blog/2013/05/ken-okels-friday-fun-color-outside-the-lines/</link>
		<comments>http://www.kenokel.com/blog/2013/05/ken-okels-friday-fun-color-outside-the-lines/#comments</comments>
		<pubDate>Fri, 03 May 2013 17:15:59 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[Friday Fun]]></category>
		<category><![CDATA[Color outside the lines]]></category>
		<category><![CDATA[ken okel]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=5023</guid>
		<description><![CDATA[There is no law about coloring outside the lines, yet many of us treat the practice as if it were an absolute, like murder. The lines are a starting point and a safety net for those who don&#8217;t know what &#8230; <a href="http://www.kenokel.com/blog/2013/05/ken-okels-friday-fun-color-outside-the-lines/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2013/05/Fun-Lines-dont-care.jpg"><img src="http://www.kenokel.com/blog/wp-content/uploads/2013/05/Fun-Lines-dont-care.jpg" alt="Color outside the lines, Ken Okel, Friday Fun" title="Fun Lines don&#039;t care" width="1024" height="768" class="aligncenter size-full wp-image-5021" /></a>There is no law about coloring outside the lines, yet many of us treat the practice as if it were an absolute, like murder.</p>
<p>The lines are a starting point and a safety net for those who don&#8217;t know what to do. In almost every case, they are not a rule.</p>
<p>Don&#8217;t be afraid to venture past these guidelines into new territory. Life can be a lot more fun when you learn to ignore the lines.</p>
<p><iframe width="490" height="276" src="http://www.youtube.com/embed/e_Z9ycBQncI" frameborder="0" allowfullscreen></iframe></p>
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		<title>Frontier Airlines &#8211; You Are Ken Okel&#8217;s Whiner of the Week</title>
		<link>http://www.kenokel.com/blog/2013/05/frontier-airlines-you-are-ken-okels-whiner-of-the-week/</link>
		<comments>http://www.kenokel.com/blog/2013/05/frontier-airlines-you-are-ken-okels-whiner-of-the-week/#comments</comments>
		<pubDate>Thu, 02 May 2013 23:52:26 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[Whiner of the Week]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=5012</guid>
		<description><![CDATA[Frontier Airlines earns the Whiner of the Week for a sneaky new campaign designed to create a new class of traveler. This summer the airline will start penalizing travelers who don&#8217;t book their tickets through its website, FlyFrontier.com. For those &#8230; <a href="http://www.kenokel.com/blog/2013/05/frontier-airlines-you-are-ken-okels-whiner-of-the-week/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2013/05/WOW-Frontier.097.jpg"><img src="http://www.kenokel.com/blog/wp-content/uploads/2013/05/WOW-Frontier.097.jpg" alt="Frontier Airlines, Ken Okel&#039;s Whiner of the Week, airline fees" title="WOW Frontier.097" width="1024" height="768" class="aligncenter size-full wp-image-5011" /></a>Frontier Airlines earns the <em>Whiner of the Week</em> for a sneaky new campaign designed to create a new class of traveler. This summer the airline will start penalizing travelers who don&#8217;t book their tickets through its website, <a href="http://www.flyfrontier.com" target="_blank">FlyFrontier.com</a>.</p>
<p>For those who use a 3rd party site like, Expedia.com, you&#8217;ll be charged a fee of $25-100 per carry-on bag (the amount is based on when you pay). While space in the seat in front of you is still free, it&#8217;s not a whole lot of space. Especially when you consider that people who fly, often need to take a few pairs of socks with them. And pray that Grandma doesn&#8217;t give her grandchildren any gifts that might not fit below the seat. </p>
<p>If you use Frontier&#8217;s booking system, you won&#8217;t be charged for carry on bags. Of course, you might be be paying more for the ticket than what you&#8217;d shell out if booked through a 3rd party site. Airline leadership says the new strategy will reward loyal customers. I might add that it will, &#8220;punish&#8221; new ones or those looking to save their family a few bucks.</p>
<p>The plan seems like nothing more than a shell game where the traveler will have to &#8220;pay the man&#8221; in frustration. Frontier, a budget carrier, shouldn&#8217;t be making a money grab at customers.</p>
<p><iframe width="498" height="280" src="http://www.youtube.com/embed/e_Z9ycBQncI?rel=0" frameborder="0" allowfullscreen></iframe></p>
]]></content:encoded>
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		<title>Ep 98 &#8211; Good Ideas Are Like Mouthwash</title>
		<link>http://www.kenokel.com/blog/2013/04/ep-98-good-ideas-are-like-mouthwash/</link>
		<comments>http://www.kenokel.com/blog/2013/04/ep-98-good-ideas-are-like-mouthwash/#comments</comments>
		<pubDate>Wed, 01 May 2013 00:12:56 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[2 Minute Takeaway Podcast]]></category>
		<category><![CDATA[Good Ideas Are Like Mouthwash]]></category>
		<category><![CDATA[ken okel]]></category>
		<category><![CDATA[Orlando Miami workplace productivity speaker]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=5005</guid>
		<description><![CDATA[Pursuing a good idea is not a painless experience but that doesn&#8217;t mean you shouldn&#8217;t go after it. Today&#8217;s 2 Minute Takeaway Podcast illustrates how good ideas are like mouthwash. This weekly podcast will change the way you approach challenges &#8230; <a href="http://www.kenokel.com/blog/2013/04/ep-98-good-ideas-are-like-mouthwash/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2011/06/2-Minute-Takeaway-LOGO5.jpg"><img class="alignright  wp-image-1421" src="http://www.kenokel.com/blog/wp-content/uploads/2011/06/2-Minute-Takeaway-LOGO5-300x260.jpg" alt="Ken Okel, 2 Minute Takeaway Podcast, good ideas are like mouthwash, Orlando Miami workplace productivity speaker" width="170" height="154" /></a>Pursuing a good idea is not a painless experience but that doesn&#8217;t mean you shouldn&#8217;t go after it. Today&#8217;s <em>2 Minute Takeaway Podcast</em> illustrates how good ideas are like mouthwash.</p>
<p>This weekly podcast will change the way you approach challenges at work and at home. A new edition of the <em>2 Minute Takeaway Podcast</em> comes out every Wednesday. You&#8217;ll never miss an episode when you subscribe through iTunes. Click <a href="http://itunes.apple.com/us/podcast/2-minute-takeaway-podcast/id445226865">here</a> to make it happen. And while you&#8217;re there, why not leave a review and help this podcast grow.</p>
<p><iframe width="560" height="315" src="http://www.youtube.com/embed/_jH49lZxzOE?list=UUCH2f6_iHwUhW0_wAnlbhtA" frameborder="0" allowfullscreen></iframe></p>
]]></content:encoded>
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<enclosure url="http://media.blubrry.com/2minutetakeaway/www.kenokel.com/blog/wp-content/uploads/2013/04/Good-Ideas-Are-Like-Mouthwash-2-Minute-Takeaway-Podcast-.m4a" length="1456455" type="audio/x-m4a" />
			<itunes:keywords>2 Minute Takeaway Podcast,Good Ideas Are Like Mouthwash,ken okel,Orlando Miami workplace productivity speaker</itunes:keywords>
	<itunes:subtitle>Pursuing a good idea is not a painless experience but that doesn&#039;t mean you shouldn&#039;t go after it. Today&#039;s 2 Minute Takeaway Podcast illustrates how good ideas are like mouthwash.   This weekly podcast will change the way you approach challenges at w...</itunes:subtitle>
		<itunes:summary>Pursuing a good idea is not a painless experience but that doesn&#039;t mean you shouldn&#039;t go after it. Today&#039;s 2 Minute Takeaway Podcast illustrates how good ideas are like mouthwash.
 
This weekly podcast will change the way you approach challenges at work and at home. A new edition of the 2 Minute Takeaway Podcast comes out every Wednesday. You&#039;ll never miss an episode when you subscribe through iTunes. Click here to make it happen. And while you&#039;re there, why not leave a review and help this podcast grow.</itunes:summary>
		<itunes:author>Ken Okel</itunes:author>
		<itunes:explicit>clean</itunes:explicit>
		<itunes:duration>2:40</itunes:duration>
		<rawvoice:embed>&lt;iframe width=&quot;320&quot; height=&quot;24&quot; src=&quot;http://www.kenokel.com/blog/?powerpress_embed=5005-podcast&amp;amp;powerpress_player=default&quot; frameborder=&quot;0&quot; scrolling=&quot;no&quot;&gt;&lt;/iframe&gt;</rawvoice:embed>
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		<title>Productivity &#8211; Looking for Smudges</title>
		<link>http://www.kenokel.com/blog/2013/04/productivity-looking-for-smudges/</link>
		<comments>http://www.kenokel.com/blog/2013/04/productivity-looking-for-smudges/#comments</comments>
		<pubDate>Tue, 30 Apr 2013 01:00:50 +0000</pubDate>
		<dc:creator>Ken Okel</dc:creator>
				<category><![CDATA[Clear the path]]></category>
		<category><![CDATA[ken okel]]></category>
		<category><![CDATA[Looking for Smudges]]></category>
		<category><![CDATA[Productivity Expert]]></category>

		<guid isPermaLink="false">http://www.kenokel.com/blog/?p=4996</guid>
		<description><![CDATA[George the Janitor likes to stare at glass. While he may look like he&#8217;s lost in thought, he is one of the most productive people you&#8217;ll ever meet. You may find him in a hallway with a towel and a &#8230; <a href="http://www.kenokel.com/blog/2013/04/productivity-looking-for-smudges/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.kenokel.com/blog/wp-content/uploads/2013/04/Rubber-Glove.jpg"><img src="http://www.kenokel.com/blog/wp-content/uploads/2013/04/Rubber-Glove-300x206.jpg" alt="Ken Okel, Clear the Path, Productivity Expert, Looking for Smudges" title="Rubber Gloves" width="300" height="206" class="alignright size-medium wp-image-4997" /></a>George the Janitor likes to stare at glass. While he may look like he&#8217;s lost in thought, he is one of the most productive people you&#8217;ll ever meet. </p>
<p>You may find him in a hallway with a towel and a bottle of windex, saying, “I’m looking for smudges,” as he stares at a window or a glass door.</p>
<p>George has redefined his job to the point that he literally has the most job security of anyone in his organization. The office he cleans is spotless and it&#8217;s because everything he does is built around looking for smudges.</p>
<p>For many of his counterparts, cleaning an office is about getting rid of the mess. For them, that&#8217;s perfectly fine. </p>
<p>But George is different. He views clutter like a doctor looks at an infection. He gets rid of it and then makes sure &#8220;the patient&#8221; doesn&#8217;t get sick again. George doesn’t look for a mess to clean up. His focus is on keeping things clean. So you’ll find him searching out the first sign of smudges.</p>
<p>In your company, are you focused on cleaning up messes or are you looking to keep things clean? If you want to <em>Clear the Path</em> to increased productivity, you need to understand the difference.</p>
<p>Cleaning up a mess means that you are always reacting to situations. There is no time for long range planning. You go from one emergency to the next. You come to accept the mess and mean to get around to cleaning it one of these days.</p>
<p>George would say that cleaning up a mess is just phase one. After that, you need to make sure that things never get dirty again. George does long range planning armed only with a bottle of windex.</p>
<p>He knows that on a certain glass door, people tend to leave handprints. George looks for the smudges and removes them before anyone else even notices them. George knows his marketplace, anticipates needs, and executes a clear plan of action. He does all of these things without a minute of overtime. </p>
<p>Why aren&#8217;t you looking for smudges?</p>
<p><iframe width="495" height="278" src="http://www.youtube.com/embed/e_Z9ycBQncI?rel=0" frameborder="0" allowfullscreen></iframe></p>
]]></content:encoded>
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